Pronouncing customers names’ correctly is critical psychologically because it gets to the competence of the business.
: Ruth Opala- Harold : has learnt that Names do wonders to clients through their service culture at the Ritz Carlton Hotels where they practice the Three Steps Of Service
- A warm and sincere greeting. Use the guest’s name.
- Anticipation and fulfillment of each guest’s needs.
- Fond farewell. Give a warm good-bye and use the guest’s name.