DID YOU KNOW THAT NAMES ARE THE MOST IMPORTANT TREASURE THAT ONE OWNS

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Pronouncing customers names’ correctly is critical psychologically because it gets to the competence of the business.

: Ruth Opala- Harold : has learnt that Names do wonders to clients through their service culture at the Ritz Carlton Hotels where they practice  the Three Steps Of Service

  1. A warm and sincere greeting. Use the guest’s name.
  2. Anticipation and fulfillment of each guest’s needs.
  3. Fond farewell. Give a warm good-bye and use the guest’s name.
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One thought on “DID YOU KNOW THAT NAMES ARE THE MOST IMPORTANT TREASURE THAT ONE OWNS

    […] DID YOU NAMES ARE THE MOST IMPORTANT TREASURE THAT ONE OWNS […]

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