Working in customer service may not always seem like a privilege. Customers can be unkind, irritable and even angry. However, when you are an empowered customer service agent who is told to surprise and delight customers, your role takes on new meaning. You are allowed and encouraged to express creativity and initiative. But more than that, you can look for ways to bring extra joy to people.
You become a sort of fairy godmother for your customers because you can make wishes come true. What a privilege! Your job is no longer just checking people in or dusting a room. Your job is to make genuine connections with customers and create lasting memories.
The following excerpt from a guest letter is one example of what happens when empowered employees transform customer service into genuine caring and giving.
WELL trained Hospitality professionals ensures that all customers (and employees) are treated with dignity, grace and courtesy. When organizations put customers first and empower employees to follow through with this priority — customer service becomes a privilege and results in cherished and lasting memories for all.