*As a host or hostess, you are the first and last person guests see at a restaurant. Because of this, you must always be on your A-game. Keeping the restaurant orderly, making sure guests are happy, and keeping track of what’s going on at each table are just some of the ways you can keep your guests and boss happy
These 12 Steps will make it easier to handle in a restaurant
- Keep track of each station. Make a chart of each server’s station, and what tables are in it (also learn the table layout by heart). Review all reservations for your shift, and assign suitable tables for each. Keep note of how many people are in a party, what time they arrived, and what table they are at. Also keep note of who is still there so that servers do not become overwhelmed
- Be aware as guests approach the restaurant. If you are busy with another guest, acknowledge the guest by saying, “I will be right with you,” make eye contact, or a simple hand gesture also works.
- Greet them with a smile and welcome them to the restaurant . Remember, you are the first and last chance for the restaurant to make a good impression, and set them at ease
- Find out how many people are dining. If there is a wait make sure to get everyone’s name in right away so they do not feel ignored. Guests will normally ask for a time frame. Never try to give a specific time. Tell them an ‘estimated’ time. Look at the wait list and add 5 minutes for each party of the same size. If 6 parties of 2 are on the list, the estimated wait time would be 30 minutes for another party of 2. Guests are generally impatient, and will find somewhere else to dine